Full job description
LEARNERSHIP PROGRAMME VACANCIES AT ZOOM FIBRE
Are you looking to gain work experience and exposure in the telecommunications field?
Our Learnership Programme is the perfect steppingstone for workplace exposure, skills development and broadening your current knowledge base and/or experience.
We offer a 12-months Programme consisting of:
Occupational Certificate: Design Thinking Innovation Lead (NQF:4)
3-months Design Thinking Innovation Lead training (theory)
9-months office-based work experience
Monthly stipend
In partnership with our skills & training provider Diversity Empowerment, we are looking for motivated, driven and ambitious Learners to join our awesome team.
Learnership Details
Number of opportunities: x 8
Location: Rivonia
Duration: Fixed term learner contract, effective 01 August 2024 – 31 July 2025
Remuneration: Stipend to be confirmed once successful
Purpose of position: Enabling the Youth of South Africa to gain valuable workplace-experience and a certification: Design Thinking Innovation Lead (SAQA ID:118788)
Modules include;
242102-001-00-KM-01 Human Centred Innovation.
242102-001-00-KM-02 Design Thinking Fundamentals
242102-001-00-KM-03 Collaboration
242102-001-00-KM-04 Fundamentals of Positive Psychology for Design Thinking
242102-001-00-KM-05 Research to Inform Design Thinking Processes
242102-001-00-KM-06 Benefits of Design Thinking
242102-001-00-KM-07 Innovation Leadership for Design Thinking
242102-001-00-KM-08 Coaching Workshops for Design Thinking
242102-001-00-KM-09 Introduction to Project Management for Design Thinking
242102-001-00-KM-10 Introduction to Design Thinking Governance, Legislation and Ethics
242102-001-00-KM-11 4IR and Future Skills
242102-001-00-KM-12 Beginner, Intermediate and Advanced Computer Technology and Utilisation
Generic duties and responsibilities include;
Complete the learning and theory of the certification successfully
Integrate into the office environment
Participate in both office-based and fieldwork activities.
Attending to calls/tickets, gathering data and monitoring networks, tickets and/or calls (inbound and outbound).
Support and participate department/company initiatives.
Provide assistance and support to customers, ISPs, Agencies and/or other internal or external stakeholders.
Support departments in the planning and coordination of various projects and/or initiatives.
Provide administrative support to the department team.
Assist in maintaining a centralised database for project files, documents and records, ensuring they are easily accessible and organised for efficient retrieval.
Participate in workshops, internal/team training and other formal/informal learning opportunities to enhance knowledge and skills over the course of the learnership programme.
All other KPA/KPIs as so determined by the relevant department
Minimum requirements
Qualifications:
National Senior Certificate
Completed Tertiary Qualification in relevant field (advantageous)
Experience:
None
Location
Office based – Rivonia, Homestead Office Park
Candidate must reside in and/or around the area or alternatively have reliable transportation.
Business Hours
You will be required to work 08h00 to 17h00 and/or 9 hours as determined by the department/operational requirements.
You will be responsible for your transport to and from work/ learning facilities.
Skills, Behaviours and Competencies
Ability to maintain confidentiality and handle sensitive information with professionalism;
Ability to work independently, show initiative and work within a team;
High level of integrity, confidentiality and office protocol;
Strong written and verbal communication skills (English);
Must demonstrate a genuine interest in and passion in telecommunications industry and customer service;
Excellent time management (punctual, reliable and efficient) and communication.
Other:
Must be a South African citizen;
Candidates must be unemployed South African Youth (as per the Skills Development Act);
Business language: English (speak, write and read) in addition, all other languages will be advantageous.
First preference for previously disadvantaged groups including persons with differently abled bodies
You are advised to consider the terms of the Learnership Programme with specific reference to:
Location
Duration
Office hours
All applications should be received no later than Friday 19th July 2024 with all supporting documents (CV, cover letter, ID copy and Matric certificate).