Netcare- Open Vacancies

Role summary
The Intern – IT Support will be primarily responsible for offering maintenance and support to the desktop infrastructure environment. This entails ensuring the stable operation of the organization’s desktop, printing, and application landscape.
The incumbent will be required to resolve hardware and software related problems in a timely and accurate fashion as per the agreed SLA/OLA and targets utilising the Netcare Sigma call logging application.

The individual will be responsible for support for all desktop systems including but not limited to: Lenovo and
HP desktops and Laptop’s, Microsoft Windows desktop operating systems, Printing services, TCP/IP, Microsoft
Active Directory, Microsoft Exchange, SCCM, WSUS, File services, FTP services, Netcare approved Applications,
systems and services.

Key work output and accountabilities
 Offer first line technical support for all Netcare IT users in terms of resolving issues that have been
logged via Sigma or telephonically.
 Ensuring that all issues are actively managed through the Sigma call logging application
 Maintenance and configuration of existing systems in accordance with standards and
project/operational requirements.
 Repair and recover from hardware or system failures. Coordinate and communicate with Line
management.
 Assist the Desktop support team and hospital resources in the application of patches and upgrades on a
regular basis
 Assist in the action and updating identified risks that are highlighted via SCCM and / or other technical
departments.
 Maintain desktop systems and associated equipment for Netcare sites.
 Provide technical support for desktop and related infrastructure environments.

 To assist in monitoring, troubleshooting and maintenance of all related IT systems.
 Acts in a troubleshooting capacity remotely and on site as required.
 Assist in the management of all IT assets at the various IT sites.

Assist on relevant projects as and when needed.
 Ensure all incidents and requests for service are logged on the Helpdesk system.
 Manage all IT request via the Helpdesk system
 Work closely with 3rd party service providers to provide continuous service to business
 Ensure Helpdesk escalations are managed to completion

 Ensure support calls are resolved in timely, efficient, and professional manner
 Following up and updating all logs in a timely manner as per Group IT requirements.
 Resolve all logs and issues within SLA standards ensuring SLA is met.
 Apply patches and upgrades on a regular basis and upgrade administrative tools and utilities.
 Configure / add new services as required.
 Upgrade and configure system software and hardware that supports Netcare infrastructure and
networks as per project or operational needs.
 Maintain operational, configuration and setup standards as per Netcare policies and procedures.
 Perform operations as part of the Desktop support team.
 Ensure that the Desktop support team meets the agreed incident, problem, and service level
agreements.
 Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining
the most appropriate type of solutions
 Work effectively and co-operatively with others to establish and maintain good working relationships
that are mutually beneficial.
 Maintain customer intimacy and foster effective working relationships through building relationships
with internal and external stakeholders
 Actively participate as a member of a team to achieve goals.
 Comply with the Netcare IT Internship Development Plan

 Active involvement in own professional development to maintain a satisfactory level of skill and
knowledge
 Keep up to date with Netcare’s evolving policies and procedures
 Keep abreast of current research in the applicable discipline

Education
 Grade 12 / Matric
 National Diploma
 BTech
 Degree
 Any of the above in the following disciplines:
 It Infrastructure
 IT Support
 Software Development

Work experience
 >1 Years post-graduate patient care experience in an operational environment would be beneficial
 Assist on relevant projects as and when needed.
 Ensure all incidents and requests for service are logged on the Helpdesk system.
 Manage all IT request via the Helpdesk system
 Work closely with 3rd party service providers to provide continuous service to business
 Ensure Helpdesk escalations are managed to completion

 Ensure support calls are resolved in timely, efficient, and professional manner
 Following up and updating all logs in a timely manner as per Group IT requirements.
 Resolve all logs and issues within SLA standards ensuring SLA is met.
 Apply patches and upgrades on a regular basis and upgrade administrative tools and utilities.
 Configure / add new services as required.
 Upgrade and configure system software and hardware that supports Netcare infrastructure and
networks as per project or operational needs.
 Maintain operational, configuration and setup standards as per Netcare policies and procedures.
 Perform operations as part of the Desktop support team.
 Ensure that the Desktop support team meets the agreed incident, problem, and service level
agreements.
 Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining
the most appropriate type of solutions
 Work effectively and co-operatively with others to establish and maintain good working relationships
that are mutually beneficial.
 Maintain customer intimacy and foster effective working relationships through building relationships
with internal and external stakeholders
 Actively participate as a member of a team to achieve goals.
 Comply with the Netcare IT Internship Development Plan

 Active involvement in own professional development to maintain a satisfactory level of skill and
knowledge
 Keep up to date with Netcare’s evolving policies and procedures
 Keep abreast of current research in the applicable discipline
 IT Technical Support Experience
 Microsoft Active Directory
 Microsoft Exchange
 Windows Server and Desktop
 IT user support role

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
PholosoVacancies@netcare.co.za

Closing date: 09.02.2024